Delivery Information
Welding Supplies and Welding Equipment
Despatch and Delivery Schedule: We aim to despatch goods on the next working day, subject to stock availability. Standard delivery days are Monday to Friday. Our cut-off time for dispatch is 2 pm. Please note that some items might have additional charges due to their weight and size, typically for items over 25 Kg. Any additional carriage costs will be communicated to you before shipping.
Delivery within UK Mainland: For deliveries outside UK Mainland including the Scottish Highlands, all Islands, and Northern Ireland, additional carriage costs may apply. Please contact us before placing your order to confirm the shipping charges.
Goods Not Received: If you are in the UK and do not receive your goods within 3 working days, please contact us at helpdesk@sultanigas.co.uk. Kindly provide your order number included in the confirmation email. We will promptly address and resolve the issue.
UK MAINLAND ONLY - EXCLUDING SCOTTISH HIGHLANDS: Orders below £100.00 ex VAT are subject to a shipping fee of £6.43 + VAT through UK Mail Next Day Service. Orders over £100.00 ex VAT qualify for free shipping via UK Mail Next Day Service.
Exceptions for Scottish Highlands, Offshore UK Islands, and Northern Ireland: These areas are not subject to our standard carriage rates; prices are available on request. Certain postcodes fall under this category, including BT, KA27 - KA28, KW, HS, IM, IV, PA20 - PA49, PA60 - PA78, PH17 - PH44, PH49 - PH50, PO30 - PO41, TR21 - TR25, and ZE. For shipping outside the UK, please email helpdesk@sultanigas.co.uk for pricing details.
Notification and Click & Collect: Notifications regarding your shipment will be sent via email to ensure you stay updated. Free click and collect is available from Sultani Gas.
Gas Cylinders
Delivery Restrictions and Pricing: Please refer to the product pages for specific delivery restrictions and associated prices.
Gas Cylinders Shipping: Gas cylinders are not eligible for free shipping as they are not shipped via UK Mail.
Collection Option: Gas cylinders can be collected from Sultani Gas.
For further details on shipping outside the UK or specific inquiries, please contact us at helpdesk@sultanigas.co.uk. We're committed to ensuring a smooth and transparent shipping process for all our products.